The Royal Botanic Gardens of Sydney

Education Programs Terms and Conditions

Pricing

Your booking overview contains a quote based on the numbers of participants and rates at the time of booking. Rates are subject to change each financial year and increases may apply. Final costs will be reflected in the invoice. 

Booking and Payment

Online Tickets: Purchase of a ticket online is final. Participants are required to bring a soft or hard copy of their online booking confirmation to the activity.

 

Group Bookings (schools, out of school hours care (OOSHC) and private)

  • Group bookings are made via a Botanic Gardens of Sydney Booking Officer through an online form (schools and OOSHC) or via email (other groups). 
  • A booking overview and pricing will be sent upon receipt of a group booking enquiry. 
  • Final confirmation of numbers is required 14 days (schools) or 7 days (OOSHC and private groups) prior to booking, at which time an invoice will be created. 

 

Payment Terms

  • Payment terms are seven (7) business days upon issue of an invoice for the program.
  • Payment may be made by credit card and direct debit only. Cash and cheque payments are not accepted.
  • If you require a purchase order for payment, please send a request to: [email protected].
  • If the payment has not been received by the due date, Botanic Gardens of Sydney reserves the right to cancel your booking. 

Refunds, Cancellations and Changes to Bookings

Online tickets

Refunds: No refunds will be issued for cancellation of tickets purchased online. 

Request for change of date: A request for a date change can be made in writing no less than 72 hours prior to the program commencement time. The new event date must be within one month of the original booking date. Approval of a date change is at the discretion of Botanic Gardens of Sydney. 

School Bookings

Attendee numbers: Botanic Gardens of Sydney require written notice of attendee numbers a minimum of fourteen (14) business days prior to your booking date. Once attendee numbers are provided, an invoice will be issued. 

Changes to attendee numbers: Botanic Gardens of Sydney require written notice of any changes in attendee numbers a minimum of fourteen (14) business days prior to your booking date. After this time:

  • An increase in numbers will be accommodated if possible but cannot be guaranteed. An invoice will be issued for the difference in numbers if applicable.
  • There is no invoice adjustment for a decrease in attendee numbers.

Change of date: Botanic Gardens of Sydney require a written request for change of date a minimum of three (3) business days prior to your booking date.

Cancellation: Botanic Gardens of Sydney require written notice of cancellation fourteen (14) business days prior to your booking date. If this notice is not received, Botanic Gardens of Sydney will be entitled to retain or recover 100% of the invoice amount.

OOSHC Bookings

Attendee numbers: Botanic Gardens of Sydney require written notice of attendee numbers a minimum of seven (7) business days prior to your booking date. Once attendee numbers are provided, an invoice will be issued.

Changes to attendee numbers: Botanic Gardens of Sydney require written notice of any changes in attendee numbers minimum three (3) days  prior to your booking date. After this time:

  • An increase in numbers will be accommodated if possible but cannot be guaranteed. An invoice will be issued for the difference in numbers if applicable. 
  • There is no invoice adjustment for a decrease in attendee numbers.

Change of date: Botanic Gardens of Sydney require a written request for change of date a minimum of three (3) business days prior to your booking date. 

Cancellation: Botanic Gardens of Sydney require written notice of cancellation fourteen (14) business days prior to your booking date. If this notice is not received, Botanic Gardens of Sydney will be entitled to retain or recover 100% of the quoted fees.

Private Group Bookings

Attendee numbers: Botanic Gardens of Sydney require written notice of attendee numbers a minimum of seven (7) business days prior to your booking date. Once attendee numbers are provided, an invoice will be issued. 

Changes to attendee numbers: Botanic Gardens of Sydney require written notice of any changes in attendee numbers a minimum of three (3) days prior to your booking date. After this time:

  • An increase in numbers will be accommodated if possible but cannot be guaranteed. An invoice will be issued for the difference in numbers if applicable. 
  • There is no invoice adjustment for a decrease in attendee numbers.

Change of date: Botanic Gardens of Sydney require a written request for change of date a minimum of three (3) business days prior to your booking date. 

Cancellation: Botanic Gardens of Sydney require written notice of cancellation fourteen (14) business days prior to your booking date. If this notice is not received, Botanic Gardens of Sydney will be entitled to retain or recover 100% of the quoted fees.    

Contact Information

Botanic Gardens of Sydney may at any time revise these terms and conditions by updating this page. All bookings and ticket purchases will be bound by such revisions. 

For further information relating to these terms and conditions, please contact the Education Team:

P: 02 9231 8134

E: [email protected]

Weather

Booked programs go ahead in all weathers conditions except under an extreme weather condition as notified by the Bureau of Meteorology. See the Botanic Gardens of Sydney Extreme Weather Guidelines for more information.

In the event of extreme weather conditions:

Botanic Gardens of Sydney will (in accordance with the Guidelines):

  • Cancel or modify the event without incurring any liability to the participating group, and
  • Hold the event at a different date if an agreement has been reached between Botanic Gardens of Sydney and the participating group, by providing a notice of Extreme Weather to the participating group, as soon as practicable.

 

The participating group will:

  • Notify Botanic Gardens of Sydney, as soon as practicable, if it considers that the event needs to be cancelled or modified due to any health conditions of any participants affected by or in relation to any extreme weather condition. For avoidance of doubt, the participating group may not cancel or modify the event without Botanic Gardens of Sydney approval. The notice issued by the participating group needs to include:
    • the nature of the extreme weather condition;
    • to the extent assessable, the expected duration of the extreme weather condition;
    • the event affected by the extreme weather condition and the extent to which the event needs to be modified or cancelled. 
  • Identify any of its participants who have a health condition that would be adversely affected by any weather condition, and withdraw some or all of its participants from the event, subject to Botanic Gardens of Sydney approval. The participating group is responsible for its participants’ health, wellbeing and safety.

 

If an event is cancelled due to an extreme weather condition, Botanic Gardens of Sydney will refund any payments made by the participating group to Botanic Gardens of Sydney, deducting any administration fee or any other non-refundable costs incurred in relation to the event.